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5 Things Great Ecommerce Sites Do Well
I don’t usually write lists, but as the holiday season is rapidly approaching and focus shifts to online retail; I thought it might a good time to lift the lid on what makes high performance stores so...
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Why is Order Management so Important?
One of the frequently overlooked elements in a high performance e-commerce environment is the order management system (abbreviated as OMS). It is included in many platforms, but larger enterprises...
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Velocity 2014
This year I was fortunate to be able to attend the O’Reilly Velocity conference in Barcelona. It is the first time I have attended this annual event, the focus of which is website and web application...
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How Zara Home got it so wrong
The other day I tweeted an interesting article from Econsultancy which reviewed the Hobbycraft website. It outlined how this retailer has managed to produce an online experience for customers which...
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The Persuasive Checkout
Last week I attended the Commerce Futures event entitled “The Persuasive Checkout”. I was intrigued as to how this topic would be presented, and what it actually meant. The presentations by Richard...
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The importance of social engagement
I have been using Twitter and LinkedIn as the primary drivers to advertise this blog and over the last 2.5 years it has taught me the importance of social engagement. I recently hit the 100,000...
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Omni-Channel Stories
I have wanted to write an article about omni-channel and what it means, for some time now. It wasn’t until this weekend, out shopping (in physical stores) that I got the idea for this post. Rather than...
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Web Performance Budget
There is a plethora of information, consisting of: stats, whitepapers, blog posts and expert articles on web performance. There are regular conferences (one of which I attended last year), which draw...
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Aggggghhhhh! Shadow IT
Shadow IT is a term that has become very common in recent years. A simple definition is “IT resources, systems and solutions that are used within an organisation without explicit approval”. This can...
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Data driven A/B testing
No website is perfect, there is always room for improvement. I’ve written in the past about performance and making sure you have the quickest and best delivery of pages possible, but there is another...
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The 10 Point Ecommerce Excellence Checklist
deliver ecommerce excellence If you are just starting your online sales journey or are a major retailer there are some things which you just have to get right. Success in ecommerce comes by making the...
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The Evolution of the Digital Marketplace
growth of the digital marketplace In the last 20 years there is absolutely no doubt that the connected world we live in has simplified communication. From the proliferation of mobile networks using...
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3 Keys to Delivering Digital Success
build a successful digital strategy Before I talk about digital success, strategy and how you become successful, it is probably worth defining what digital means in terms of the modern organisation....
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The importance of data in the digital age
Data and its role in digital transformation The early 90s saw the rise of the information age. Network connected computers and digital communication meant businesses were able to collect and leverage...
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The Rise of Subscription Ecommerce
all you need in one box Subscription services are not a new phenomenon. When I was kid I was a member of computer games club which would send me a ZX Spectrum game, each month for a regular payment. It...
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Why ecommerce and cloud go hand in hand
Cloud has all the features for ecommerce success At the start of the year, I wrote about the myth behind cloud autoscaling for ecommerce sites. My theory was that despite cloud offering some huge...
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